Boutique Manager at RS Hunter Limited

Job Description
Overall Objective: To direct and co-ordinate and motivate boutique members to deliver excellent customer service to customers and achieve monthly yearly boutique target.

Key Responsibilities
Sales

•     Achieve agreed boutique sales (value & volume)
•     Prepare action plans and schedules to identify specific targets
•     Submit particulars and details of all major customers to RSM
•     Organize weekly (Monday) sales meeting for the sales team & the monthly product training meeting
•     Manage and resolve team challenges ensuring that all issues reach logical conclusions in line with company policy and procedure
•     Motivate your team members in delivering  & exceeding their set target
•     Promptly vet and approve the teams bonuses and commissions
•     Ensure that boutique ambiance is maintained in line with the organization’s guidelines
•     Supervise field reports and ensure compliance with agreed sales documentation format and update requirements (Prospect bank, Spannco, Daily call monitoring & evaluation, itinerary, over & below form)
•     Appraise and manage the performance of the team, identifying development and training needs accordingly
•     Drive teaming process within the boutique
•     Provide support to Head Office in recovery of old debt
•     Provide support to organizers of special events in the boutique/town
•     Provide feedback report on effectiveness and impact of promotional event(s)
•     Build and maintain a robust customer portfolio.

Customer Management

•     Deliver excellent customer service to all clients
•     Identify and resolve client concerns promptly.
•     Follow-up for collection of payment and any debts.
•     Prepare presentation and proposals.
•     Present and sell company products and services to current and potential clients with excellent product knowledge to achieve a sales target.
•     Initiate periodic customer friendly activities to drive boutique sales
•     Follow up on new leads and referrals resulting from field activity.
•     Submit particulars and details of all major customers to RSM
•     Report on competitor’s activities in the market.
•     Identify sales prospects and contact these and other accounts as assigned.
•     Establish, maintain and follow up on current client and potential client relationships.
•     Development of new accounts.
•     Identify and resolve client concerns.
•     Prepare a periodic status reports, including activity, closings, follow-up etc.
•     Communicate new product and service opportunities, special developments, information or feedback gathered through field activity to branch manager.
•     Follow-up for collection of payment and any debts.
•     Develop and maintain current product knowledge.
•     Any other assigned duties

Goals

•     Make sales volume & value target for the month & year (100%)
•     Meet team target for the month (100%)
•     Submit monthly sales report to NSM
•     Update of list of guest book of clients with contact details sent to NSM monthly
•     Generate at least 10 new accounts or reactivate 10 new accounts  per month
•     Organize 1 in-boutique event every month
•     No of clients at the in-boutique events
•     Generate 20 presentations in a month.
•     Organize One product training per month
•     Forward updated customer database using agreed profiling format to NSM every month.
•     Visit the key accounts with sales executive monthly
•     Forward to RSM list of customers that bought N1,000,000 monthly