Customer Service Centre Manager (Ref: 444) at Global Profilers

Responsibilities:

• . Provide assistance and advise to customers using our products or services
• . Champion proper customer service etiquettes with customers by telephone email, letter and face to face, etc.
• . Investigate and solve customers’ problems which may be escalated
• . Handle customer complaints or any major incidents
• . Keep accurate records of discussions or correspondence with customer
• . Provide statistics or data to determine the level of customer service the organization is providing
• . Developing feedback or complaints procedures for customers to use.
• . Develop customer service procedures, policies and standards for the organization or department
• . Meet with other managers to discuss possible improvements to customer service
• . Train staff to deliver high standard customer service.

Qualification and Experience:

• Minimum of 4 years work experience ; managing staff
• Conversant with e-commerce
• Possess online buying experience and be familiar with USA and UK sites
• Excellent communication skills
• Target driven and proactive
• Expectation/Skills
• Must be a good team player, must be innovative and proactive
• Must be customer service oriented
• Experience with technology and internet especially ecommerce
• Good people skill with ability to communicate effectively
• Proficient in MS office ( Excel, PowerPoint and word)
• Must be able to manage and lead a team