Order Operations Manager at GE - General Electric

Role Summary/Purpose:    

Leads the HCS Order Management team in the Africa Zone to execute on Customers Orders. This team manager is responsible for all aspects of the backlog execution, from order entry to customer acceptance & revenue recognition through equipment ordering from plants & suppliers and coordination of the whole order management cycle.

Essential Responsibilities:    

The Zone OOM is a member of the EAGM OM leadership team, with direct management of the Order Management Specialists (aka PjMs), Demo Specialists or Inventory Specialists dedicated to the Zone.
Success in this role will include delivering on transactions execution across the business – through adoption and drive of the defined operating mechanisms – & collaborating effectively with the various stakeholders (Commercial, GSC FF & Logistics, HPM, Comm Ops, Finance, Service, S&OP, Op Exc, etc.) with the objective to always maximize Customer satisfaction.

Key Responsibilities/essential functions include:

- Responsible for Order Management excellence & quality in the Zone with continuous alignment to business goals
- Staff member of EMEA OTR, with expectations for excellent partnership with other operating teams and CoE’s, partnering to drive Order Operations excellence in EAGM
- Critical business partner to the Zone leadership team by reaching the required business outcomes, including backlog execution efficiency, predictability of cycle times, finished goods inventory management
- Driving operational rigor & standard process adoption in the Zone in order to stabilize & reduce cycle times, improve service quality and reduce costs – Optimally allocating resources & managing operating costs in order to ensure that sufficient and optimal capability, capacity, scalability and backlog operational controls are in place to fulfill commitments
- Building & strengthening communication & collaboration with GSC Fulfillment, Logistics & Service – Driving a highly collaborative culture, which encourages effective partnership across functional and geographic boundaries to deliver on business imperatives
- Driving a culture of quality & ensuring total Compliance to business and process regulations including order booking & revenue recognition
- Major KPIs: Leadtime compliance – Revenue & Deals predictability – Inventory Turns – OTR Base costs – Execution cycle times (FG CyT variability, order entry CyT)

Qualifications/Requirements:    

1. Bachelor’s Degree and 8+ years’ experience in sales, management and or operations
2. Demonstrated ability to lead and influence a team within a large, complex and matrixed organization
3. Ability to influence and collaborate with senior level management team
4. Experience leading or managing projects of various size, duration and scope
5. Ability to translate strategy into business objectives
6. Executive level presentation skills
7. Coaching and mentoring experience
8. Demonstrated written and oral communication skills
9. Reliable, responsive, attentive to detail
10. Action and results-oriented Quality Specific Goals:
1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
2. Complete all planned Quality & Compliance training within the defined deadlines.
3. Identify and report any quality or compliance concerns and take immediate corrective action as required

Preference will be given to EE candidates.

Additional Eligibility Qualifications:    
Desired Characteristics:    

- Demonstrated leadership capabilities, able to mobilize teams to achieve - Team management experience
- Skill sets and experience in OTR processes or in Supply Chain, with an experience in driving Six Sigma or Lean projects
- Ability to effectively manage time & KPIs, prioritize work, multi-task across many assignments & delegate, build improvement plans & execute – Clear thinker with the ability to engage multiple stakeholders – Able to adopt, and drive adoption by the team, of Standards & Frameworks
- Inclusive leadership: energizing others by building a connection with the team through personal involvement & trust and by providing feedback & coaching to help developing others
- Strong process mind-set – ability to break-down complex tasks and identify opportunity to simplify & standardize
- Demonstrated ability to thrive in an environment that encourages independent initiative and change management

Job Segments: Operations Manager, Operations, Supply Chain Manager, Lean Six Sigma, Quality Manager, Management, Quality