Customer Service Executive at Philly and Mools Group

Key Responsibilities:

• Attend to and resolve daily request of all Customer Service operations and activities
• Assist in managing the cross-functional relationships with interfacing/ support departments to ensure compliance with quality and service delivery standards to internal and external customers.
• Handle relevant customer complaints, queries and requests for information from the start to the end of the process.
• Analyze identified customer queries/ complaints trends and appropriately communicate same to relevant operating units/ departments.
• Carry out regular customer visitation and manage customer relationship.
• Provide enhanced analytical capabilities to support strategic decision making.
• Prepare proposals to sell business ideas to potential or current clients/partners and follow-up on sales activities.
• Proactively identify and report potential revenue streams and new market opportunities.
• Participate in sales promotions or sponsorships to boost brand awareness.
• Manage sales processes and ensure vehicles are delivered to clients promptly and in order.
• Carry out status review on completed and ongoing sales transactions.
• Develop and reports sales strategies and identify emerging market opportunities.
• Deliver timely, accurate and actionable business information to all concerned.
• Work with Head, Customer service/Sales departments in delivering business
Proposals/presentations to potential clients.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Customer Services and other relevant parties.
• Perform any other duties that may be assigned by the Head, Customer Services.

Job Requirements:

•  Good understanding of CRM methodologies and practices
• Understanding of CRM related technologies
• Oral & Written Communication skills
• Relationship Management
• Sound ethics and integrity.
• Must be ethical i.e. must follow the ideals and responsibilities of the industry as set out in the code of ethics guiding operations and operators in the industry.
• Good appreciation and working knowledge of Microsoft office tools
• Bachelors degree or its equivalent in Social Sciences
• Two (2) years relevant experience in a relationship management role, preferably in an automobile Company.