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Philly and Mools Automobiles Limited is a member of the Philly and Mools Group. It was established with one thing in mind - to afford Nigerians the opportunity to own a brand new quality car or a first-class imported used car, focusing on safety, reliability and affordability. Over the years, we have constantly been marketing, selling and servicing automobil...
Key Responsibilities:
• Attend to and resolve daily request of all Customer Service operations and activities
• Assist in managing the cross-functional relationships with interfacing/ support departments to ensure compliance with quality and service delivery standards to internal and external customers.
• Handle relevant customer complaints, queries and requests for information from the start to the end of the process.
• Analyze identified customer queries/ complaints trends and appropriately communicate same to relevant operating units/ departments.
• Carry out regular customer visitation and manage customer relationship.
• Provide enhanced analytical capabilities to support strategic decision making.
• Prepare proposals to sell business ideas to potential or current clients/partners and follow-up on sales activities.
• Proactively identify and report potential revenue streams and new market opportunities.
• Participate in sales promotions or sponsorships to boost brand awareness.
• Manage sales processes and ensure vehicles are delivered to clients promptly and in order.
• Carry out status review on completed and ongoing sales transactions.
• Develop and reports sales strategies and identify emerging market opportunities.
• Deliver timely, accurate and actionable business information to all concerned.
• Work with Head, Customer service/Sales departments in delivering business
Proposals/presentations to potential clients.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Customer Services and other relevant parties.
• Perform any other duties that may be assigned by the Head, Customer Services.
Job Requirements:
Suitably qualified candidates should forward CV to hr@phillyandmools.com
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