CHANNEL OPERATIONS TRAINING MANAGER at Stresert Services Limited

Job purpose     
To deliver professional and quality learning solutions, training and related staff development programmes to all staff of the Channel Operations unit of the Bank’s Personal and Business Banking unit. The initiatives implemented are to align with the strategic intent and direction of the overall business and result in improved individual and business performance. To ensure that all programmes implemented result in positive return on investment for the business.

Qualifications 

• •             Minimum of a 2.2 first degree in any relevant social science course.
• •             A Master’s degree or a Professional certificate in Human Resources will be an added advantage.

Experience       

• •             Minimum of 5 Years’ experience in HR / people development roles with a good understanding of delivery of Learning and Development interventions.
• •             Previous experience in business line will be an advantage
• Technical competencies             
• •             Change Management
• •             Project Management
• •             Facilitation and presentation
• •             Business  Knowledge & Contribution
• •             Knowledge Management
• •             Consulting skills
• •             Administrative capabilities

Personal competencies              

• •             High level of integrity
• •             Excellent communication skills
• •             Good customer service orientation
• •             Logical thinker
• •             Team Player
• •             Able to demonstrate and motivate new operational standard
• •             Assertive
• •             People Management skills