Director of Project Management at GE - General Electric

Role Summary/Purpose:    

The Director of Project Management (DPM) is responsible for leading and developing a team of Installation Project Managers and Installation Specialists. The DPM will work cross functionally with the sales and services teams to drive the complete installation process, making it favorable for our customers.

Essential Responsibilities:    

- Lead and develop a Project Management team
- Manage backlog, track installation activities, and manage key metrics of Implementation SPS, revenue recognition, and department cost.
- Manage revenue recognition process and controllership requirements for equipment revenue.
- Handle customer escalations regarding implementation issues. Work closely with the Project Management Hubs & COE for project management process improvements.
- Cultivate relationships with Field Service, ND&I, Sales, Marketing, Engineering, OPSI, Operations and OM to ensure smooth OTR process.
- Forecast current quarter and current quarter + 1 revenue with commercial intensity.
- Cultivate customer relationships to gain intel on intent to install time lines.

Quality Specific Goals:

1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
2. Complete all planned Quality & Compliance training within the defined deadlines.
3. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
4. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
5. Insure timely dispatch closure.
6. Participate in continuous improvement and simplification activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:    

1. Bachelors Degree and 4 years of management experience, or minimum 7 years of leadership and service experience.
2. Previous customer relationship management.
3. Demonstrated ability to carry on multiple projects simultaneously
4. Outstanding interpersonal and communication (oral and written) skills .
5. Proven ability to lead in a matrixed environment.

Additional Eligibility Qualifications:    
Desired Characteristics:    

1. PMP Certified or equivalent
2. Demonstrated familiarity with Imaging equipment
3. Previous healthcare experience
4. Proven leadership and ability to orchestrate resources and motivate teams
5. Previous experience with GEHC products and services

Job Segments: Project Manager, Manager, Engineer, Quality Manager, Marketing Manager, Technology, Management, Engineering, Quality, Marketing