MS Head of Processes and Tools - Service Delivery Manager at Ericsson

Req ID: 61262

Job Summary
We are currently looking for an experienced Head of Processes and Tools covering the Managed Service Domain, in region RSSA.

Processes and Tools, is an enabler for the region to drive efficiency and improvements in the managed service operations according to managed services tactical plan (TRCP) and will on a high level cover below responsibilities:

• - Driving implementation of MS-TOP processes together with the process champions in the local operations.
• - Develop implementation strategies to further improve MS-TOP process implementations in the local operations.
• - Develop strategies for standard process measurability as well as define improvement actions in conjunction with process KPI’s
• - Ensure MS-TOP one way of working on all Managed Service Operations in the region.
• - Functional ownership of standard tools used to support the OA (Operations Assurance) and NPO (Network Planning and Optimization) to ensure strict lifecycle management of business critical tools.

The Head of Processes and Tools will work together with all stakeholders, including but not limited to Regional Operations Management, GSC Management and BU organization across Ericsson.

Qualification and Experience

• Bachelor’s degree, preferably in a science, business or telecommunications discipline, or a minimum of eight years of progressive experience in a related field.
• Valid external project management certification (PMP, PgMP or IPMA)
• PM experience from at least five projects and all project phases
• At least five years of experience of Managed Service Operations.

Human Competence

• Strong skills in Leadership and leading by example.
• Customer oriented and business minded – has a consultative approach and focus on profitability.
• Analytic with strong problem solving capability.
• Self-motivated and works well under pressure.
• Strong skills in Interpersonal communication and Presentation (oral and written) - ability to communicate effectively on an executive level.
• Highly developed skills in driving change.
• Ability to prioritize and plan own work to meet assigned schedules and targets.
• Highly developed skills in knowledge sharing - create a learning culture.
• Highly developed knowledge in Diversity awareness
• Good English language skills (oral and written).

Business and Professional Competence

• Business and financial awareness - understanding of the implications that various courses of action will have on costs.
• Good knowledge of the Market and Ericsson Customers.
• Good knowledge of Ericsson Portfolio.
• Good understanding of all Project Management Knowledge areas.
• Good understanding of Competence Domains, MS strategy, MS@Ericsson Program and Tier2 Program.
• Good knowledge of relevant guidelines, tools and processes (eg. MS Project Model, 6-steps Transformation Model, MSDP and MS-TOP).
• Good understanding of Ericsson organizational structure, ways of working and Company directives.
• Good knowledge of Service delivery strategies and processes.