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  • Posted: Jan 19, 2015
    Deadline: Not specified
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    Read more about this company

     

    Call Centre Representative

    You are expected to

    • Work as part of the team across different location
    • participate in team tasks
    • Provide input to design and architecture solution
    • Follow and improve development process and standard
    • Ensure delivery, quality and security
    • Learn continuously
    • Innovate ceaselessly

    Job Description

    Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

    Responsibilities:
    •     Determines requirements by working with customers.
    •     Answers inquiries by clarifying desired information; researching, locating, and providing information.
    •     Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    •     Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    •     Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    •     Maintains call center database by entering information.
    •     Keeps equipment operational by following established procedures; reporting malfunctions.
    •     Updates job knowledge by participating in educational opportunities.
    •     Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Qualifications

    • A minimum of OND is required.
    • Must be residing in Lagos or willing to relocate.

    Skills:
    Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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