RECEPTIONIST (EZ01072015) at EZ37 Solutions

Requirement

• OND, HND, B.Sc In Social Sciences 2-3 Years Of Relevant Work Experience 26-30 Years Of Age

Job Description
MAIN RESPONSIBILITIES:

Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.

OTHER RESPONSIBILITIES:

• Handle telephone and personal inquiries from customers and respond to their needs in a cool, courteous and prompt manner. • Greet customers and interact with them to understand their technological problems. • Get information across to clients about products, prices and computer maintenance problems. • Forward complaints and technical requests to the appropriate department. • Book applicants for training session with the computer training section • Maintain and manage a daily record of customers • Handle and manage softly the minor complaints and irritants with the customers. • Educate customers on maintaining their gadgets free from troubles and problems. • Ensure customer satisfaction at the highest level through effective service and repairs.