Application Support at Appzone Limited

Job Description

•     Provision of second level client support to troubleshoot and resolve all non-code-related technical problems including Database, operating system, web-server, integration, networking, and hardware issues, amongst others.
•     Involvement in all application administration activities relating to preventive maintenance including re-deployment, database management, Data scripting, Infrastructure Monitoring and Management amongst others.
•     Detection of code-related application problems and its resolution or escalation as at when required.
•     Provision of a reliable interface between client IT support personnel and business units during implementation, maintenance, and support engagements by giving regular and timely work progress updates.
•     Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.

Requirements

•     HND / Degree qualification in relevant discipline.