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Since our inception, SENCE has been totally focused on building a strategic, quality consulting practice. We are committed to helping SMEs succeed in a challenging and tasking environment by providing them with the support they need to survive and grow. Our business strategy is 'friendly interaction' and 'convenience' because as challenging as doing b...
Roles and Responsibilities
The following are the roles and responsibilities for this role:
• dealing with bookings by phone, e-mail, letter, fax or face-to-face
• completing procedures when guests arrive and leave
• choosing rooms and handing out keys
• preparing bills and taking payments
• taking and passing on messages to guests
• dealing with special requests from guests (like booking theatre tickets or storing valuable items)
• answering questions about what the hotel offers and the surrounding area
• dealing with complaints or problems.
Skill set
• excellent written and spoken communication skills
• strong customer service skills
• a friendly and professional telephone manner
• the ability to adapt to different guests
• patience and tact
• the ability to stay calm under pressure and look after several things at once
• good problem solving skills
• the ability to use computerized technology
• a methodical approach to your work
• accuracy and attention to detail.
Work experience: 1-2 years
Interested and suitabnly qualified candidates should click here to apply online.
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