Lead Administrator - TIS Storage at Wipro Limited

Key skills required for the job are:

•     NetBackup Backup(Mandatory)
•     Backup(Mandatory)
•     Tape Backup

Requirements

• As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
• Ensure proper communication and quick resolution as a crisis manager.
• Responsible for Vendor Management and people management.
• Drives day to day operations and work plan allocation/management.
• Conduct periodic reviews with teams.
• Weekly and monthly status reports to higher management.
• Participate in business meetings with various stake holders.
• Take corrective actions based on the customer satisfaction surveys.
• Drive service improvement programs.
• Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
• Effort estimation/reviews on need basis for new projects.
• Minimum work experience:5 - 8 Years

Roles & Responibilities

• "As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
• Ensure proper communication and quick resolution as a crisis manager.
• Responsible for Vendor Management and people management.
• Drives day to day operations and work plan allocation/management.
• Conduct periodic reviews with teams.
• Weekly and monthly status reports to higher management.
• Participate in business meetings with various stake holders.
• Take corrective actions based on the customer satisfaction surveys.
• Drive service improvement programs.
• Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
• Effort estimation/reviews on need basis for new projects."