Guest Relations Manager at InterContinental Hotels

As Guest Relations Manager, you will ensure the smooth and efficient running of the Guest Relations department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts.   Also, as Guest Relations Manager, you will also be responsible for managing and motivating your team. You will be required to ensure that the team within your department is adequately trained and developed in line within our InterContinental ways of working . You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to our regular, Priority Club members and Ambassador guests.   In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.   At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.   So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.