Hotels Database Administrator and Contracting (Ref: 329) at Global Profilers

Responsibilities
Website booking monitoring, local hotel's booking fulfillment, hotels payment processing, and local packages development and input. Hotels negotiation & contracting.

Job Description:
1.      Check the for paid and unpaid Hotel Booking Requests

• ·         Monitoring 7days a week, 24hrs a day
• ·         Contact clients with unpaid requests and attend to their enquiries
• ·         Providing guidance, direction, whilst apply cross selling and persuasive techniques.
• ·         Contact hotels and fulfill paid hotel requests
• ·         Manage and update customer database
• .         Respond to Hotel Requests on Research and respond to customer enquiries.
• ·         Fulfill Requests from Customer Care and Holiday Team (inbound calls); by contacting and committing clients.
• ·         Package preparation for Hotels

2.      Hotel/Client Relations / Database Administration

• ·         Update Full Hotel details and contact information
• ·         Hotels rate negotiation and re-negotiation
• ·         Contact Hotels for room availability /enquiry
• ·         Contact Hotels for room night reservation and security.
• ·         Follow up with hotel to fulfill other components booking requests (i.e. airport pickup)
• ·         Process Hotel Payments with Accounts Department (locally/internationally).
• ·         Hotels Mystery Shopper
• ·         Periodically research hotel rack and competitor’s rates in comparison to the organizations’ rates

3.      Hotels Reporting
4.      Domestic Hotel Contracting

• ·         Hotel Review and evaluation
• ·         Hotel Contract Evaluation
• ·         Local Hotel Upload on the portal
• ·         Hotel Data & Rate Control/Management

Qualification and Experience:

• ·         Management degree or other related disciplines
• ·         Minimum of 2-3 years prior experience in the hospitality industry
• ·         Good IT Skills
• ·         Leadership and decision-making abilities
• ·         Good communication, organizational and interpersonal skills