TICKETING & RESERVATION OFFICER at Wakanow

The successful candidate should be able to deliver high quality customer satisfaction–by providing first class customer service to customers/passengers. Essentially providing support for the sales department and ensuring revenue generation for the organization. The job will also require a coordinated person with organizational ability.

Responsibilities

• ·         Monitor passengers' travel request, and ensure that tickets are issued out promptly and accurately.
• ·         Make reservations, bookings and advise customers on reservation status on or before flight departure.
• ·         Issue, re-issue and re-validate flight tickets
• ·         Prepare tickets sales report on a daily basis.
• ·         Ensure strict adherence to laid down business policies and procedures.
• ·         Risk & Operations Management.

Essential Skills

• ·         Listening skills
• ·         Ability to listen and effectively communicate accurately important information to customers.
• ·         Ability to use Microsoft Office Suite
• ·         Developing constructive and cooperative working relationships with new customers, and maintaining them over time.
• ·          Must have strong time management skills and possess the ability to work to deadlines and under pressure.
• ·         Must possess the ability to work and contribute effectively to a team.
• ·         Must have excellent organizational, interpersonal and leadership skills.
• ·         Must be innovative, responsive and result-oriented

Academic/Technical Skills

• ·         First degree in any Social Sciences or Business Management course or certificate from a recognised Aviation School
• ·         The successful candidate must have at least 3 - 4 relevant post NYSC working experience and must be able to work without supervision
• ·         He/she must have completed an IATA course on Fares and Ticketing.
• ·         Ability to use the Amadeus GDS is COMPULSORY