Specialist, Mobile Banking at T2 (Formerly 9Mobile)

Job Summary
    Responsible for the end to end management for the Mobile banking propositions and services, integration with Banking products, central clearing house and other processing switches  &  Agency Banking. Responsible for relationship with Apex bank and other licensed financial institutions strategic to our Mobile Financial Service. The role will focus on the proposition and project management & channel management

Principal Functions
    Develop and launch innovative propositions leveraging strong business model & delivery channels to drive mobile banking through partner banks.
    Develop marketing plan in line with product roadmap to grow relevance of mobile banking to customer segments on Etisalat Network
    Ensure that Etisalat Mobile Bank solutions and channels are in line with Banking and regulatory standards for the services to be launched and supported
    Project manage the  launch process for Mobile Banking propositions, channels and services and ensure it is in line Etisalat quality standards
    Ensure full integration of mobile banking products to telecoms packages and required financial access points to broaden the product line of Etisalat Mobile Banking 
    Responsible for implementing monthly reviews on mobile banking service based on insights & reviews focusing on pricing, communication and channels
    Ensure delivery of strategic products /projects in line with establishing the relevance of mobile financial services in Overall Financial Inclusion.
    Responsible for initiatives to drive registration and active use of mobile banking products
    Join planning and development projects with stakeholders and ensure delivery timelines are met as agreed and documented in Business and project plan.
    Manage customer education, product & Service information communication to ensure minimal customer complains on mobile banking channels
    Draw insights & track progress of key performance indicators from operational and management reports
    Responsible for Proactively managing customer experience on mobile banking products
       
Educational Requirements
    First degree or its equivalent in a relevant discipline.
    Post-Graduate degree - MBA/MSc will be an added advantage
       
Experience,Skills & Competencies
    Three (3) to five (5) years relevant work experience in Banking, Insurance (E-business or E-channel) , Mobile financial service (Marketing & operations)
    Understanding of mobile money, mobile banking and switch operations, retail banking/insurance Operations
    Knowledge of relevant guidelines and regulation
    Experience with multiple financial products in banking & insurance   
    Sound documentation skills
    Minimum of two years experience developing and managing multi stakeholder solutions for consumer/Corporate customer
    Cross cultural understanding
    Customer Focus and complaints handling skills
    Networking & relationship building
    Communication
    Flexibility and adaptability
    Drive for achievement/results
    Problem Solving
    Work Discipline
    Planning & Organising skills
    Team Leading Influencing