IT Production/Data Processing Officer at Stanbic IBTC

•To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
•Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
•Provide high level competency with regard to application systems monitoring.

Key Accountabilities/KRA
•Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Pricing, ODS, HP&L, MOD etc.
•Take backup of application databases on Oracle, SQL Server, MySQL, Sybase, etc on daily basis.
•Take backup of Bank’s third party applications.
•Data Centre Monitoring (i.e. Temperature, Humidity, etc ) using Environmental Monitoring System (Netbotz)
•Development of scripts for data downloads / extractions.
•Finacle Functional Support.
•Development of Reports, customization and maintenance.
•Projects support & Implementation.
•Provide workaround solutions to Equinox archival issues
•Support Interfacing of external Applications to Finacle Banking software.
•Training of users on Finacle applications – Scheduled and On-the-Job training
•Support on Middle office database (MOD)
•Investigate and proffer solution to Finacle system anomalies
•Implementation of change request of business applications from the Centre
•Timely handling of System / Technical Job request logged in Remedy e.g. System issues, new report request etc.
•Ensure adherence to defined IT policies and procedures.
•Ensure the timely transfer of SWIFT messages and MOD files on a daily basis.
•Monitoring of all the critical applications.
•Ad-hoc assignment.
Key Performance Indicators:
•Number of customer complaints
•Number of instances of non-compliance to policy and procedure
•Number of error recorded as a result of not following policy and procedure
•Number of audit exception on Production issues
•IT Audit rating by Internal Audit, Routine Control, and external audit
•No service impact
•Reduced number of incidents
•Successful implementations
•Internal customer satisfaction level with IT support  
•Meet deadlines
•Meet SLA targets
•Ensure that there is no service disruptions at all times.
•Measure on knowledge of applications been processed and supported.
•Cycle time to resolve issue assigned by the Helpdesk.
•Professional assistance to large projects in relation to production activities.
•Adequate knowledge of production principles and procedures.