eChannel Application Support Officer at Stanbic IBTC

• E-Channels applications support e.g. Postilion for ATM, POS and Visa/ Master Cards solutions, Finacle  Internet Banking, Telephone Banking, Finacle USSD

Key Responsibilities
E-Channel Applications Support
1. Management and support of the Bank’s Postilion Front End Processor (FEP), Postilion Navigator, Postilion Office, Postilion Realtime and other ancillary systems
2. Channels Integration and Postilion Application implementation and Support
3. Cards Solutions support e.g. Visa/Master/Verve e.t.c.
4. Finacle Internet Banking, Mobile Banking and USSD support
5. Administration and support of e-Payment solutions e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment systems
6. Timely resolution of e-Channel applications incidents raised within the agreed SLA
7. Investigate of system anomaly and proffer a solution
8. E-Channel applications testing
9. Upgrade deployment / implementation
10. Support banking application projects relating to eChannels
11. Monitor and ensure 24-hour availability of e-channel applications
12. Configure, install custom-developed e-channel applications

Key Performance Measures
• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue
• Reduced number of incidents
• Successful implementation of applications
• Successful implementation of changes
• Meet deadlines on task assigned
• Ensure that service disruptions due to system downtime are minimized