Customer Service Assistant at AXA Mansard

Key Responsibilities and Accountabilities

• Attends to all walk-in customers, assisting them with their complaints, enquiries and concerns in an efficient and professional manner
• Ensure that all services to Customers are done within the specified turnaround time
• Creates further interest in the company’s products by enlightening Customers on other services offered
• Processes payment for all walk-in sales and renewals.
• Assists with Admin and facility management issues at the Agency office
• Carries out any other assignment delegated by the Agency Manager

Other Activities aside Key Responsibilities

• Submits weekly/monthly prospects list to the office manager which should result in sales.
• Generating of Leads from high earning customers and to the office manager which should result in sales.
• Cross-selling of policies to existing and walk-in customers.
• Sales of all policies at their discretion to customers other than the ones who walk into the Centre which attracts sales commission
• Provide assistance for booking and renewing policies with the underwriting teams

Required Qualification, Experience, Skills and Competencies

• A Polytechnic National Diploma in any related course
• 0-2 years experience in a Customer Service role
• Exceptional customer service skills
• Excellent relationship management skills
• Sound knowledge of insurance
• Ability to use a computer system and necessary work tools such as MS Word and MS Excel
• Sound verbal communication and strong written communication skills
• Good negotiation skill.
• Candidates should reside around Ikeja axis.