Sales Training Manager at Pagatech Limited

ABOUT THE ROLE

A Sales Training Manager is principally responsible for conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, he /she will work closely with our salespeople and agents to identify challenges they face on-the-job/business and recommend ways to increase work/business productivity. The candidate will also be required to utilize various training techniques / learning styles with educational models like classroom training, practical role plays, seminars, workshops, coaching, e-learning as well as job shadowing.

PRIMARY RESPONSIBILITIES

• Develop continued education/sustainable training content/methods that will help our agents grow their business and also see the quality of Paga’s partnership beyond commission.
• Help increase the overall performance of our sales teams i.e. develop and implement a training improvement plan that will assist the sales teams to deliver on their revenue targets while optimizing team performance and enhancing team morale/productivity
• Enhance the training content for existing sales staff and new hires.
• Determine the training needs of existing sales staff, managers + external stakeholders (agents, aggregators etc), analyse performance gaps and develop training initiatives to drive results and ensure they have the skills to achieve their goals.
• Keep sales staff informed and trained on any new and/or updated product, policy or process change as well as industry news, trends and developments
• Stand as a curator for all training designs, methodology and documents developed to aid the knowledge base in the agent network sales department
• Measure and evaluate the training effectiveness (long after the training event) to help set new needs assessment standards
• Maintain training records, statistics and share monthly metrics with senior managers.
• Proactively motivate, inspire, coach and provide feedback to sales staff
• Set overall sales training budgets factoring in the time, cost, efficiency and needs of all trainees.
• Ultimately, the ideal candidate will take the role of being an actor, facilitator, lecturer, teacher, organiser, coach, assistant, leader, preacher, philosopher, manager, diplomat, accountant, stimulator and specialist- as applicable to the trainee needs and learning groups (levels).

KEY COMPETENCIES

• Strong leadership skills i.e. ability to motivate, influence and advice people
• Excellent time-management, organization and prioritization skills
• Able to handle multiple projects simultaneously i.e. ability to multi-task
• Proficient in MS office suite - PowerPoint required
• Have good knowledge of designing e-learning materials for remote learning
• Good understanding and experience of sales force
• Ability to speak brilliantly before an audience i.e. excellent verbal, written and presentation skills
• Flexibility and ability to easily adapt to the needs of the sales groups
• Strong passion to help others to learn while creating an atmosphere of openness and trust
• Ability to pay attention to details and give clear/precise instruction (teaching methods)
• Ability to regularly evaluate the efficiency of sales knowledge share

KNOWLEDGE AND SKILL REQUIREMENTS

Candidate must have the ability to develop/handle training projects, meet deadlines and work under minimal supervision. He/she must possess the ability to train and be trained; a fast learner.

Behavioral COMPETENCIES

• Ability to listen i.e. fully sound out training audience
• Ability to focus on a task to its completion, despite obstacles or unforeseen circumstances
• Ability to organize task and set priorities- plan and effectively allocate resources appropriately
• Ability to work well under pressure or opposition, while maintaining effectiveness and self-control
• Ability to be either flexible or firm on a decision, depending on the required situation.

CONTACT

If interested, please send your CV/resume via email to resumes@pagatech.com. Email subject should be “Sales Training Manager Role at Paga”