Customer Support Specialist at Tek Experts

What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

• First point of contact with the customer to support their query
• Compile and analyze customer requirements to give the best advice and resolve their query
• Take, own and close the customer support requests as assigned, seeking support where required
• Fully document every query, including all resolution steps to ensure documentation best practices

Competences

• Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills. Subscription and billing experience is a real advantage
• Strong relationship management- A collaborative nature and act as a technical advisor to customers wishing to upgrade
• Clear communicator- Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills
• Adaptability - Able to work independently and part of a team bringing in experts when needed
• Microsoft Office skills- knowledge of Excel helpful

Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.