Desk Head, Application Support at First Bank

Job Objective(s)

• Provide technical expertise in the areas of application operations
• Assist with maintenance and operational support of the applications and  processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

Duties & Responsibilities

• Conduct proactive monitoring, operation and maintenance of applications in order to support operations  and ensure compliance to relevant standards
• Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
• Ensure prompt and effective delivery of applications to users
• Perform application configurations and problem and  incident management to ensure IT service continuity and supply
• Review system configurations and ensure that the needed configuration elements are made available on site for installation
• Provide support to all applications in production environment
• Conduct event, fault and performance management
• Perform routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
• Ensure all application issues are resolved and documented
• Fulfil service requests and perform routine maintenance and support activities
• Provide leadership and technical guidance to reports

Job Requirements
Education:

• Minimum of a first degree or its equivalent in a IT related discipline
• Masters or a recognized professional certification will be an added advantage

Experience:

• 5+ years of experience in systems support/ administration
• 1+ years of management experience