Customer Service Executive at Swift Networks

The job holder must have a Bachelor’s Degree (Second Class Upper) in Education, any Arts-related or Social Sciences disciplines, a minimum of 2 years’ post qualification experience preferably in retail, consumer and Education Industry. Possession of a Master’s degree and experience in managing strategic business will be an added advantage.

Mandatory Requirement: Candidate MUST NOT be less than 30 years of age and preferably residing in Lagos, mainland. (Please if you do not meet this requirement, do not apply.)

Key Roles

Supports customers by providing helpful information, answering questions, and responding to complaints. Job holder will be the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.

Principal Accountabilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Knowledge

• Demonstrate ability to interact and cooperate with all company employees.
• Must be abreast of local and global trends in customer retention.
• Build trust, value others, communicate effectively and politely with mutual respect.
• Proactively establish and maintain effective working team relationships with all other departments.
• Have a good understanding of customer and market dynamics and requirements.

Skills and Competencies

• Communication Skills (Verbal and written)
• Passionate
• Client servicing skills
• Good presentation skills
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Interpersonal Skills
• Must be multi-skilled
• Excellent interpersonal skills
• Good analytical skills
• Proactive
• Must be honest and reliable
• Ability to work under pressure
• Good use of initiative
• Flexible work Schedule