Division: Infrastructure
Function: Fibre Maintenance Department: Wireline Maintenance
Reporting to: Head, Wire-line Maintenance Job Grade: Outsourced
Travel Frequency: Yes Location: Lagos
Work Schedule: Date: 2019
Purpose of the Job (Brief)
The Team Lead Wire-line maintenance supervises maintenance of fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.
Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results
(Detailed KPIs)
Key Activities
Point to Point and GPON Fiber Fix Supervision
Corporate Customers:
Restore service failures within 3 hours of its occurrence- Acceptance and integration of
new projects and ensure all open incident tickets are closed within this time-frame.
Retail Customers:
Restore service failures within 8 hours of its occurrence.
Field to base Communication: Provide prompt feedback on field activities to stakeholders (especially customers) for both corrective and preventive maintenance.
- Provide prompt update of fiber tickets for break-fix works aimed at resolving customer service.
- Make request from store and co-ordinates activities around fault resolution.
- Coordinate issue resolution while ensuring compliance to quality work by the MSP.
- Ensures all fiber break-fix works are concluded within SLA.
- Communication detailed Reason-for-Outage to TAC team to enable them close tickets successfully.
- Preventive Maintenance Proactively track outside plant elements & activities to prevent fiber cuts.
- Proactively drive MSPs to identify, plan and execute preventive maintenance action on the fiber network.
- Enforce active engagement of construction works (road and real estate) by MSPs to mitigate damage to fiber infrastructure.
- Enforce active monitoring of trenching activities by other PTOs along our fiber route.
- Raise out-to-scope BOMs on PARIC and follow through to approval and execution.
- Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds
- into the improvement of fiber break-fix MTTR.
- Audit, collate and verify information for the fiber wire- line network.
- Prepare and submit the as-maintained documents after every network activity.
- Review & Submit change control approvals
- Ensure submission of monthly cabinet utilization report
- Report Management Ensure weekly preventive reports are done and submitted timely for review by the Maintenance QCs
- Collation of out-of-scope BOM and supporting
- document for PO approvals.
- Preparation of weekly report of cable route condition, surveillance, Field equipment state, etc.
- Preparation of weekly cable, ODF, Cabinet and MST utilization for resource planning.
Inventory Management &
Quality Control
Documentation of all modification before and after corrective/preventive maintenance (e.g. splice reports,
- OTDR trace test, straight line diagrams, cabinet utilization reports)
- Conduct regular assessment of engineering equipment used by MSP’s for field support (Test tool audit)
- Ensures periodic inspection and maintenance of
- conduit and Manhole by MSP.
- Verify and store all acceptance documents from deployment team (e.g splice report sheet, OTDR trace, acceptance test reports).
- Ensure all Quality Control/acceptance test are done on all maintenance projects
- Periodic Inspection, maintenance and documentation of ODF and Cabinet at various CO/POP.
- Inventory Management: ensure availability of maintenance consumables. Trigger reorder before stock- out. Ensure repair / return of maintenance equipment.
Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:
Academic: University Degree in Telecoms, Engineering or Applied Sciences.
Functional Skills:
- Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
- Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fiber & civil work maintenance.
- FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and
- Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
- Capable of understanding fiber network architectures, designs & splice plans.
- An inherent culture of documenting concise and accurate “As-Is” status of network elements and
- splice configuration, in a consistent manner.
- Familiarity with the requirements of Health & Safety legislation in Nigeria.
- Experience in civil works supervision & quality control.
- Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
- User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
- User experience for Visio/AutoCAD/GIS tools is desired.
- Excellent communication skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors, team members and local community.
- Provide adequate leadership to the Maintenance Quality Control team, ensuring the team possess a result-driven orientation for service delivery and customer satisfaction.
- Ensure end-to-end view/understanding of all infrastructure activities carried out on the ipNX outside plant.
- Provide adequate leadership that drives optimal team performance across board.
- Display customer centricity in response to requests, project delivery and also outage restoration
- within stated SLA’s.
Work Experience:
At least 2 years in telecommunications industry, with experience in Fiber network deployment and outside plant maintenance.
Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.
Other Requirements:
- Customer Focus
- Tech savvy
- Bias for Action
- Result Oriented
- Highly innovative
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
Dimensions
Financial Dimensions:
Budget:
PO Approval:
Other Dimensions:
No. of vendors: NIL
No. of direct reports:
Impact of position
Impact on customers (Please select one of the options below):
i) Type of customers
Mainly Internal Mainly External Internal & External
Gmail
Yahoomail