Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 18, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    KPMG is one of the largest professional services companies in the world and one of the Big Four auditors, along with Deloitte, EY and PwC. Its global headquarters is located in Amstelveen, the Netherlands. KPMG employs 162,000 people[2] and has three lines of services: audit, tax, and advisory. Its tax and advisory services are further divided into variou...
    Read more about this company

     

    Help Desk Officer

    Ref No: 149039BR
    Location: Lagos
    Service Line: IT
    Contract Type: Permanent
    Job Level: Associate/ Team Member
    Full Time / Part Time: Full Time

    Job Summary

    • To provide telephone support and find solutions within a predetermined timeframe to clients in order to enhance productivity and efficiency.

    Duties and Responsibilities

    • First Line Support
    • Provide telephone support and problem resolving to user queries.
    • Escalate calls to 2nd line support, thereby sharing dual responsibility for the call, be it in providing a solution or providing feedback to the client.
    • Provide feedback to clients on the progress of repairs/ queries on a regular basis, especially if predetermined timeframes are exceeded.
    • Support on all general applications as required.

    Additional:

    • Responsible for the marketing of all KPMG Standard business applications, making the staff in the various groups aware of what tools are available to them and providing training and technical support to the end-users as required.
    • Assist Operations Supervisor with the deployment of all new software and any required software updates or upgrades.

    Qualification

    • University Degree in Computer Science, Information Technology or related discipline.
    • 1-2 years relevant IT experience in a fast-paced environment.

    Skills Required:

    • Relevant Microsoft or equivalent professional qualification desirable
    • Appreciation of ITIL/industry standards
    • Good knowledge of LAN network infrastructure
    • Broad knowledge of current IT development and integration technologies and best practice.
    • Knowledge of Microsoft 365 and associated applications
    • Good interpersonal and communication skills.
    • Previous experience in an IT support role desirable
    • Client service and relationship building skills.
    • Ability to function independently and as part of a team
    • Ability to identify problem areas and implement.

    Method of Application

    Interested and qualified? Go to KPMG on krb-sjobs.brassring.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at KPMG Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail