Customer Service Officer at Enabled Solutions

Lekki/Ajah Candidates Preferred)

Details:

Job Description

• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• B.A, B.Ed or BSc in Arts, (preferably English) or Sciences or Humanities.
• All must be computer literate.
• They must be passionate about people.