Office Assistant at Robeck Locks Ltd

Job Description

• The Office Assistant must be a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box.
• Act as a hub for customer’s complaints; resolving customer issues and attaining efficiency goals.
• Responsible for communicating to and retention of client accounts
• Answer telephone calls and attends to customer enquiries and orders
• Manage, Monitor and update social media platforms, e-stores and online ads
• Managing the organisations Social Media accounts ensuring all copy is relevant for the different platforms.
• Generating qualified leads for the organisation and passing to business development team.
• Processing customers orders
• Identifying opportunities for upselling within existing customers.
• Liaise with stock keeper regarding stock availability for customer orders
• Ensure customer orders are processed and delivered on time
• Use of Microsoft office to generate reports
• Managing filing system.
• Updating paperwork, maintaining documents
• Generate invoice for customers.
• Maintain a clean office
• Cash Handling
• Investigate, research and generate sales leads
• Writing of Sales proposals
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right resources and tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
• Travel to customers to follow up sales
• Advertise products on various online platforms
• Development of brand awareness and online reputation
• Work with sales to develop lead generation strategies.
• Perform any other duties as assigned by Management

Person Specification

• Thorough knowledge of customer service and office management
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, priorities and work under pressure
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word) and Internet
• Solid communication skills both written and verbal
• Strong people and presentation skills
• Good organizational and multi-tasking abilities
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Candidate must be social media savvy, possess good customer skills and ability to sell and convince clients
• Strong planning and people management skills
• Knowledge of online marketing channels
• Positive attitude, detail, and customer oriented with good multitasking and organizational ability
• Practical knowledge in the use of Adobe Photoshop or Corel Draw an added advantage
• Excellent communicator and creative thinker, with an ability to use both data and intuition to inform decisions
• The individual must have a keen eye and great attention to detail
• Excellent written and oral communication skills are a MUST.
• Must have a Great Attitude
• Must live close to Amuwo Odofin

Salary
NGN30,000 - 40,000/Month