Technology Services Executive at iDelta Technology Solution

Job Description:
The Technology Services Executive would assist and provide Technology support on the various project sites the organization is working on at any point in time

Line of Authority:
The Technology Services Executive responsible to the Chief Executive Officer (CEO).

Expected Level:
Manager, Engineering and Technology.

Responsibilities:
The responsibilities of the Technology Services Executive will include but are not limited to the following:

Primary Responsibilities:

•     To plan and oversee the organization and management of the Engineering and Technology ( E & T) business unit of i-Delta Technology Solutions
•     To train and supervise all E&T team members
•     To keep the Executive Management informed about the needs and progress of the unit, including compilation of all daily/weekly reports
•     Designing Internet Protocol (IP) Transit Infrastructure roll out plans and installing same for optimum service and management.
•     Monitoring and Maintaining IP Transit infrastructure
•     To manage the day-to-day activities of the unit, including the regular supervision and evaluation of staff appraisals
•     Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
•     Monitoring and ensuring best service delivery from IP transit providers and liaising with same.
•     Testing of new technology, developing continuous improvement models and methods to enhance Quality of Service (QoS) to clients.
•     Conducting electrical safety checks on all network equipment as often as requisite
•     Providing Technical Support to clients
• Other responsibilities:
•     Providing third level support on site and including procedural documentation
•     Designing, implementing and supporting the roll-out of new infrastructure for projects
•     Setting up new users’ accounts and profiles and dealing with access issues
•     Responding within agreed time limits to call-outs
•     Working continuously on a task until completion and attending to enquiries by subordinate support staff
•     Rapidly establishing a good working relationship with customers and other professionals(e.g. software developers)
•     Carry out every other duty as maybe assigned by management
•     To prepare financial statements for the unit, negotiate with the management over funding for the unit, and be responsible for managing the unit’s budget effectively
•     To compile indexes, bibliographical information and resources packs for use by company staff and clients
•     To ensure that the maximum use is made of technology within the company, and also maintain an awareness of relevant engineering and technology developments and knowledge acquisition
•     To liaise with the appropriate external organizations to ensure that the maximum use is made of appropriate materials and information provided by key support services and outside organizations
•     Providing positive public relations and project promotions to all clients/partners
•     Identifying and contacting business relevant to i-Delta technology solutions
•     To maintain synergies with other relevant organizations, particularly in order to support a coherent approach to information management, project planning, execution and closure

Requirements
Education:

•     Minimum of an Undergraduate degree in an Engineering(Electrical and Electronics) or IT related field and a post graduate qualification will be an added advantage
•     Minimum of at least 2 years post qualification experience
•     Necessary to have relevant certification/qualification e.g. CCNA/CCNP
•     Good team and leadership skills
•     Good inter-personal and communication skills

Required Skills:

•     Attention to detail, good organization and prioritizing skills
•     Excellent Marketing skills
•     Strong negotiation skills
•     Good understanding of quality and customer service issues
•     Proficiency in the use of communication technology to deliver information and other basic and more importantly advanced business applications

Preferred Skills:

•     Good knowledge of Networking programs, database management, Auto CAD and Visio, and other programs and applications that may be required.
•     Have analytical and synthetic skills and be able to work independently
•     Customer-oriented personality with empathy, diplomacy and tact
•     Team Player
•     Ability to work under pressure especially in a fast paced environment