Client Relations Officer at Dovewell Oilfield Services Limited

General Summary

• Our Client Relations Officer is responsible for building positive professional relationships between our client and the company.
• Oversea general office management, front office and help desk management.
• Make reservations and flight ticketing, general administrative management and functions.
• This role sits at the core of our business, it’s a demanding role but offers great potentials for job satisfaction and engagement while on the job.

Details of Function

• Co-ordinate all administrative requests and ensures request are directed to appropriate channels
• Overseas general office appearance
• Receive all incoming calls and redirect calls appropriately, maintaining a call log.
• Co-ordinate employees’ logistics daily to ensure all appointments and meetings are attended to.
• Manages and co-ordinate casual staff , logistics staff and office assistants
• Co-ordinate weekly and monthly meetings and ensure meeting minutes are well written and forwarded to appropriate channel.
• Prepares regular office budget expenses report
• Manage office supplies stock and place order when necessary
• Ensures accurate functioning of office devises and equipment by completing preventive maintenance requirements and following up with repairs.
• Participate in other ad hoc projects as assigned.
• Manage all ticket booking request, including direct purchase of tickets from airlines, using agents with better fares only.
• Manages daily employees attendance and send reports to appropriate channels
• Coordinate request and enquiries from visitors
• Prepares and maintains activity logs.

Candidate Requirements

• Must possess a minimum of two years' experience as customer relations officer in an oil and servicing firm or related industry.
• A University Degree in Marketing , Business administrative or related field
• Demonstrate aptitude for problem-solving;
• Demonstrate ability to determine solutions for clients.
• Must possess excellent verbal and written communication skills.
• Great organizational skills
• Great team player
• Ability to work with little supervision and good attention to details
• Good personality and presentation
• Ability to multi task and meet deadlines
• Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.