IT Hardware Repairs Technician at Netcom Africa

Location: Victoria Island, Lagos
Job Type: Full-time (100%) and Part-time (50%)

Job Summary

• Troubleshooting, diagnostics, repair and testing of computer hardware and peripherals, including laptop and desktop computer systems, printers, routers/switches, circuit boards, computer chips, keyboards, UPS, monitors, etc.

Primary Responsibilities

• Test and re-test parts to ensure they work properly.
• Identify and isolate defects of items that are not working.
• Prepare diagnostics report including findings, root cause, recommendation.
• Up/Downgrade operating and application software as needed.
• Diagnose, test and repair circuits and other electronic components.
• Replace and integrate components into the repaired equipment or device.
• Estimate feasibility, timeline, cost, reliability, and safety factors for repairs of defective items.
• Generate specifications for parts and software needed for repairs.
• User support for peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives.
• Specify power supply requirements and configuration.
• Retrieve and record repair data on ageing, time, cost, quantities of repairs for analysis.

Required Qualifications and Experience

• Bachelors Degree
• 3-5 years of experience in relevant field
• Experience with common PC desktop and laptop (Windows & Apple) components and peripherals as well as VOIP devices, printers, monitors, KVM switches, tablet/iPad
• Knowledge of servers will be an added advantage