SCOPE / Information Technology Assistant at CARE

Reports to: Information Technology Officer

Location: Maiduguri with frequent visits toDikwa, Gwoza & Rann.

 Job Summary

The SCOPE / IT Assistant will provide computer and technology support for the organization and users. He/she will manage SCOPE processes, Computer installation and maintenance, Network management, VSAT tracking and diagnostics, User access management.

 Key Responsibilities

• Maintain IT systems during the WFP SCOPE registration/verification in Dikwa, Gwoza & Rann.
• Support WFP SCOPE Registrars during Food distribution activities in all 3 locations.
• Manage all WFP SCOPE IT related issues in all 3 locations.
• Maintain IT systems and technologies including Local Area Network, Wide Area Network, VSAT and Inverter systems in coordination with IT officer.
• Maintain IT devices and equipment like Laptops, Desktops, touchpads, phones, printers, scanners, NAS, Firewall/Router, Switches, Access Points, Microwave radio links, Biometric scanners and readers, etc.
• Ensure proper operational conditions for IT and communications equipment in all locations
• Ensure appropriate access controls to IT and communications equipment including logging and reporting of breaches and status.
• Support the upgrades of IT solutions and service by monitoring and reporting bandwidth usage rates, recruitment patterns and consumption of IT equipment and services.
• Ensure increased availability of IT services by proactively preventing failures and damage
• Support the process of applying updates and patches of computer system firmware, Operating system and BIOS devices as well as Printer firmware and network devices
• Issue IT assets to users as requested by Project managers
• Support new user on-boarding and CARE IT Orientation process for new users and also periodically for existing staff members
• Support users with CARE-ID account creation and registration process, account reset and validation.
• Support users with office productivity tools and promote collaboration and team’s management tools
• Provide Training and orientation on account and device security as well as Responsible usage policy
• Retrieve all IT assets from users while abiding by applicable policies and procedures
• Maintain an up-to-date detailed inventory of IT assets by user, location, etc
• Other responsibilities as may be assigned from time to time

Qualifications / Experience

• Graduate degree in Engineering or physical sciences or related discipline (B.Sc, HND)
• Master’s degree in computer technology or related field is an advantage
• Professional certification in Networking, User administration or membership of professional association is an added advantage
• At least 5 years’ post-graduate professional experience spanning Networking, User Administration, VSAT technologies and Office productivity tools
• Strong knowledge and capacity in VSAT technology and signal tracking
• Proficient in office productivity tools; Outlook, Word, Excel, PowerPoint, etc
• Excellent networking abilities; TCP/IP, Firewall, Access point, etc
• HTML, PHP, MySQL programming is an added advantage
• Proficient in Intranet technologies; Microsoft SharePoint

Skills & Abilities:

• Ability to conduct research and present data in a succinct and well-written manner.
• Ability to work independently and with professional discretion.
• Excellent organizational, and research skills.
• Excellent management, time-management, and problem-solving skills.