General Manager at Rinaebo Integrated Services Limited

General Purpose

• Plan and direct all restaurant operations.
• Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of all the branches of restaurants and the optimal utilization of staff and resources.

Main Job Tasks, Duties and Responsibilities

• Set operating goals and objectives
• Assess staffing requirements and recruit staff when needed
• Organize training and coach staff
• Prepare and implement standard operating procedures
• Organize and monitor staff schedules
• Maintain employee records
• Co-ordinate restaurant operations during each shift
• Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
• Keep records of health and safety practices
• Ensure compliance with restaurant security procedures
• Oversee preparation of food and beverage items
• Ensure adherence to set recipes
• Ensure quality of food and beverage presentation
• Observe size of food portions and preparation quantities to minimize waste
• Interact with customers to ensure all inquiries and complaints are handled promptly
• Plan and co-ordinate menus
• Analyze food and beverage costs and assign menu prices
• Total restaurant receipts and reconcile with sales
• Ensure cash management procedures are completed accurately
• Set and monitor budgets
• Analyze budget variances and take corrective actions
• Establish and implement financial controls
• Plan and monitor restaurant sales and revenue
• Check quality of deliveries and documentation
• Ensure correct storage of supplies
• Arrange for maintenance and repairs of equipment and services
• Identify and evaluate competitors
• Keep current with trends in the restaurant industry.

Qualification and Experience

• Tertiary qualification preferred
• In-depth working knowledge of alcoholic and non-alcoholic beverages
• In-depth working knowledge of food preparation and presentation
• Experience in staff management and development
• Knowledge of basic accounting principles and practices
• Experience in analyzing financial data
• Knowledge of planning and forecasting
• Track record of managing inventory and cost control
• Knowledge of administrative procedures
• Able to use relevant computer applications

Key Skills and Competencies

• Decision-making
• Judgment
• Problem analysis and problem-solving
• Planning and organizing
• Resource management
• Communication
• Customer service focus
• Quality orientation
• Teamwork
• Adaptability
• Flexibility
• High energy level
• Stress tolerance.