Front Desk/Operations Executive at FleetPartners Leasing Limited

Job Description

• Greet persons entering the company, determine nature and purpose of visit, and direct or them to specific destinations.
• Answer questions about the company and provide customers with relevant information about the company.
• Answer all incoming calls, redirect them when needed
• Receive letters, packages, couriers, etc. and send them to appropriate persons.
• Maintain safe and clean reception area by complying with procedures, rules and regulations.
• Receive and relay incoming calls to appropriate quota.
• Ensure timely and accurate maintenance of customer database, production and delivery of enrolled members ID cards and reconciliation of customers data with Provider records.
• Process complaints, following established guidelines.
• Enroll customers, gather and verify customers information, data entry, assist customers to resolve issues such as billing inquiries, processing of payments and explaining new products and services offered.
• Any other duties as may assigned.

Requirements

• Preferred candidates must be smart,articulate and empathic
• Qualification: B.Sc/HND
• Preferred Years of Experience: 0-2 years.