Customer Service Representativee at KPMG

Detailed Job Description
The suitable qualified candidate would be responsible for the following:

• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Detailed Knowledge of company product to help inquiring customers.
• Keep records of customer interactions, transactions, comments and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Required Qualifications and Experience

• B.Sc in any relevant course from an accredited University
• 2 years working experience as a customer service representative
• Computer literate with an ability to use MS office suites effectively
• Ability to stay calm and manage irate customers.
• Experience providing chat support using chat clients like Intercom.