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  • Service Center Associate at Fenix International

  • Posted on: 15 October, 2019 Deadline: Not Specified
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  • Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.

    We are recruiting to fill the position below:

    Service Center Associate


    Location: Offa, Kwara  APPLICATION LINK

    Location: Sagbo Koji, Lagos APPLICATION LINK

    : Jos, Plateau APPLICATION LINK

    Location: Lafia, Nasarawa APPLICATION LINK

    Location: Ijebu East, Ogun APPLICATION LINK

    Location: Minna, Niger APPLICATION LINK

    Department: Customer Experience
    Type: Full Time

    Job Objective

    • Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
    • You will be a liaison between Fenix and its current and potential customers.
    • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.

    Duties (This is in non-exhaustive list, which will be subject to change from time to time)

    • Provide excellent customer service to all Fenix Nigeria customers
    • Serve as a liaison between the customer and Fenix
    • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
    • Diagnose technical issues with the customer units and support in the swapping process
    • Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
    • Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
    • Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
    • Assist with product development through conducting field tests and surveys when required
    • Help collect data on Customer feedback and satisfaction
    • Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
    • Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
    • Escalate issues or questions to manager if you cannot resolve them
    • Make courtesy calls to Fenix customers as requested
    • Ensure all Fenix customers have a great end-to-end customer experience.

    Required Skills & Experience

    • An OND/HND/Bachelor's degree from a recognized institution
    • Excellent Written and Verbal Communication Skills
    • Microsoft Excel skills
    • Ability to interact with peers and mid level leaders internally
    • Fresh graduate highly desired
    • Proximity to Service Centre location is key.

    Highly Desired Skills:

    • Ability to multitask, set priorities and manage time effectively
    • Ability to work in teams or independently
    • Critical thinking skills (ability to think outside the box)
    • Good problem solving skills (solutions oriented)
    • Good influencing and negotiation skills
    • Flexibility with ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas.

    Fenix offers a competitive salary and a fun work environment.


    Method of Application

    Application Instruction
    To apply please send a CV and a cover letter answering the following questions:

    • Why do you want to work for Fenix?
    • What leadership and/or entrepreneurial experience will you bring to Fenix in this role?
    • What is your vision for Fenix’s Commercial Strategy across your state?
    • What will make Fenix’s commercial strategy unique 5 years from now if you were in this role?

    Note: We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.

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