Regional Manager at Cummins Inc.

Ref: 09/011
Locations: South South & South East

Responsibilities

•     Responsible for all functions and financial metrics for the group of branches or shop fronts.
•     Develops the Annual Operating Plan with input from Business Development and location Managers; manages the business to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecards. profit and loss metrics, and asset metrics.
•     Manages market analysis for span of responsibilities.
•     Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography.
•     Develops a deep understanding of Cummins' business in the region, globally, and across all business units.
•     Manages customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees.
•     Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits.
•     Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for location Managers

Requirements

•     College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
•     Experience gained in a customer facing environment essential.

Experience/Skills:

•     Significant relevant experience required, including managerial and budgetary experience.
•     Excellent customer relationship management.
•     Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
•     Delegates effectively and regularly with solid support and follow through.
•     Uses defined processes to manage execution.
•     Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
•     Ability to work under pressure and meet tight deadlines.