Service Advisor at Cummins Inc.

Ref: 09/002
Location: Nationwide

Responsibilities

•     Liaise with Customers and efficiently schedule service work (service contracts, warranty and chargeable jobs) to meet all published targets
•     Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions
•     Ownership and enforcement of all service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite
•     Regular (daily, weekly & monthly) review of performance with team and key stakeholders
•     ensure performance targets are being met
•     Ability to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers.

Requirements

•     Business studies qualification desirable.
•     Experience gained in a customer facing environment essential.

Experience/Skills:

•     Excellent customer relationship management,
•     Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
•     Ability to work under pressure and meet tight deadlines,
•     Proven record of relevant Management skills.
•     Relevant product knowledge.