Customer Service Representative at Deslog Energy Services Limited

Location: Port Harcourt, Rivers

Job Description

• Manage incoming calls
• Follow up of prospects and existing customers
• Generate sales leads
• Manage the companies social media platforms
• Respond to customer inquiries quickly via email, phone, and social media
• Sort for new customers through online & social media platforms
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries and provide accurate, valid and complete information
• Build sustainable relationships and trust with customers through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions and file documents
• Carry out other activities that maybe reasonability assigned by management

Qualifications and Requirements

• Proven customer support experience or experience as a client service representative
• Excellent writer and speaker, able to take complex ideas and explain them in plain language
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal communication and presentation skills, especially over the phone
• The ability to solve problems and to think quickly on your feet
• Experienced in the use social media
• Ability to multi-task, prioritize, and manage time effectively
• B.Sc/HND or its equivalent in Management or related discipline.
• Age must not be more than 30 years
• Female is preferred.