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TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery. Aside our reg...
Department: Infrastructure & Field Operations
Function: Deployment Job Grade: Outsourced
Reporting to: Head, Deployment Location: Abuja Port Harcourt
Travel Frequency: Yes Date: 2019
Purpose of the Job (Brief)
The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and
management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant
element of on-site attendance.
Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results (Detailed KPIs)
Key Activities
Corporate &Retail/FOS Incident Management.
Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and
integration of new projects and ensure all open incident tickets are closed within this time-frame.
Retail Customers: Restore service failures within 12 hours of its occurrence.
Report Management
Ensure weekly support status reports are done and submitted timely for review.
FOS Activation
Activate FOS Customer requests within 3 days of sign up.
Sign-off the Customer Feedback Form, prepare and submit post-activation report.
Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:
Academic: University Degree in Telecoms, Engineering or Applied Sciences.
Functional Skills:
Work Experience:
Other Requirements:
Dimensions
Financial Dimensions:
Budget:
PO Approval:
Other Dimensions:
No. of vendors: NIL
No. of direct reports:
Impact of position
Impact on customers (Please select one of the options below):
i) Type of customers
Mainly Internal Mainly External Internal & External
Applicants should send CVs to vacancy@ttcmobileworld.com
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