Department: Infrastructure & Field Operations
Function: Deployment Job Grade: Outsourced
Reporting to: Head, Deployment Location: Abuja Port Harcourt
Travel Frequency: Yes Date: 2019
Purpose of the Job (Brief)
The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and
management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant
element of on-site attendance.
Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results (Detailed KPIs)
Corporate &Retail/FOS Incident Management.
Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and
integration of new projects and ensure all open incident tickets are closed within this time-frame.
Retail Customers: Restore service failures within 12 hours of its occurrence.
Ensure weekly support status reports are done and submitted timely for review.
Activate FOS Customer requests within 3 days of sign up.
Sign-off the Customer Feedback Form, prepare and submit post-activation report.
Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:
Academic: University Degree in Telecoms, Engineering or Applied Sciences.
No. of vendors: NIL
No. of direct reports:
Impact of position
Impact on customers (Please select one of the options below):
i) Type of customers
Mainly Internal Mainly External Internal & External
Applicants should send CVs to email@example.com
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