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  • Posted: Sep 30, 2019
    Deadline: Not specified
  • TTC commenced operation in 2003 as TTC organization and was later, in 2007, registered with the Corporate Affairs Commission as TTC Mobile Limited. We are in the business of manpower development for the telecom industry, via delivery of practical telecom training. We have over 10 years corporate experience in training delivery. Aside our reg...
    Read more about this company

    Project Supervisor

    Department: Infrastructure & Field Operations
    Function: Deployment Job Grade: Outsourced
    Reporting to: Head, Deployment Location: Abuja Port Harcourt
    Travel Frequency: Yes Date: 2019

    Purpose of the Job (Brief)
    The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day- to- day maintenance and
    management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant
    element of on-site attendance.
    Deliverables (Maximum 5-6 key responsibilities)

    Expected Key Results (Detailed KPIs)

    Key Activities

    Corporate &Retail/FOS Incident Management.

    Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and
    integration of new projects and ensure all open incident tickets are closed within this time-frame.

    Retail Customers: Restore service failures within 12 hours of its occurrence.

    • Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
    • Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
    • Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
    • Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.

    Report Management
    Ensure weekly support status reports are done and submitted timely for review.

    FOS Activation
    Activate FOS Customer requests within 3 days of sign up.
    Sign-off the Customer Feedback Form, prepare and submit post-activation report.

    Demonstrate (Key competencies)
    Educational Qualifications & Functional Skills:
    Academic: University Degree in Telecoms, Engineering or Applied Sciences.
    Functional Skills:

    • Proven track records of maintenance and management of metro and/or long distance fibre optic infrastructure.
    • Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
    • FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and
    • Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
    • Capable of understanding fibre network architectures, designs & splice plans.
    • An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
    • Familiarity with the requirements of Health & Safety legislation in Nigeria.
    • Experience in civil works supervision & quality control.
    • Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
    • User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
    • User experience for Visio/AutoCAD/GIS tools is desired.
    • Excellent communication skills.
    • Ability to solve complex problems in the shortest available time using honed analytical skills.
    • Good interpersonal skills with customers, vendors, team members and local community.

    Work Experience:

    • At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
    • Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

    Other Requirements:

    • Customer Focus
    • Tech savvy
    • Bias for Action
    • Result Oriented
    • Highly innovative
    • Ability to optimize work processes
    • Resilience
    • Self Development
    • Nimble Learning

    Financial Dimensions:
    PO Approval:

    Other Dimensions:
    No. of vendors: NIL
    No. of direct reports:

    Impact of position
    Impact on customers (Please select one of the options below):
    i) Type of customers
    Mainly Internal Mainly External Internal & External

    Method of Application

    Applicants should send CVs to

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