Quality Manager at Tek Experts

Description

• Are you a passionate quality professional? Are you looking for an environment where you can drive quality processes within a company experiencing fast growth? Tek Experts has a superb opportunity to do just this
• The Quality Manager promotes, develops, and oversees compliance of the company quality system
• Effectively assuring compliance of customer requirements by managing quality policies, standards, procedures, programs and practices while driving and facilitating continuous improvement
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

What we're looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and Responsibilities

• Responsible for the recruitment, management, and development of the quality analyst team
• Responsible for the overall leadership of the quality assurance framework, customer and operational excellence practices at organizational level
• Defines quality procedure in conjunctions with operations
• Regularly analyze quality data and suggest actions based on collected data
• Work with management to drive Continuous Improvement

Competences

• Experience in a quality, process, services or customer experience management function
• Experience in a high volume and fast-paced multicultural environment
• Green Belt Sigma/PMP certification is an advantage with working experience in continuous improvement, change management, process improvement or project management,
• Proficient with various office productivity applications particularly Excel, Visio, Project and PowerPoint Bachelor’s degree or equivalent in a technical or business discipline
• Fluent in English

Why Tek Experts?

• We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments
• We’re a modern, challenging and fast growing, business because of the success of our people
• They are smart, curious, client-oriented and results-driven.