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  • Operations Manager at Ashton & Dave Travels

  • Posted on: 20 September, 2019 Deadline: 27 September, 2019
  • View Jobs in Travel and Tours View All Jobs at Ashton & Dave Travels
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  • Ashton & Dave Travels and Holidays Limited is a professional travel, holiday and Logistics services organization is led by a group of professionals whose aim is to provide clients with services that exceed their expectations. Ashton & Dave travels and holidays limited is incorporated under the "Companies and Allied Matters Act 1990 (RC 713420)" and an IATA accredited travel management company working as a professional and reliable entity.

    Operations Manager

     

    Responsibilities

    • Prospecting, qualifying, developing and closing sales opportunities within a defined territory, especially in Lagos.
    • Evaluating, Booking, Ticketing, Refunds, etc.
    • Forecasting and tracking of sales opportunities.
    • Achieving sales targets.
    • Understanding industry trends, product capabilities and customer requirements.
    • Oversees Partner Relation with Airlines, Hotels, car rental partners, Tourism partners, etc. in terms of deals, promos, discounts, etc
    • Establish Executive level, long term customer relationship for future cross - sell and up - sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
    • Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service
    • Provide daily sales Report with zero error rate in ticket issuance
    • Provide daily customer feedback form,
    • Provide weekly Report

    Qualifications

    • Minimum of a degree/HND in any government approved tertiary institution with evidence to have completed or being exempted from the NYSC Scheme
    • Minimum of seven years of ticket booking, issuing, reissuing, revalidating, cancelling, etc experience in the Tourism industry is critical and Compulsory.
    • Experience in at least two of the Global Distribution Systems (GDS _ Amadeus/Sabre/Galileo) is Critical and Compulsory.
    • Experience in Microsoft applications especially, Word, PowerPoint and Excel will be an added advantage
    • Experience in Sales and Marketing, and closing deals will be an added advantage.
    • Experience in Tours and Hotel booking
    • Outstanding passion for customer service and hospitality
    • Proven experience leading teams and managing operations
    • Must have International Passport and also passion for Travels
    • IATA Certification would be an added advantage.

    Remuneration
    Very attractive and negotiable.

    Method of Application

    Interested and qualified candidates should send their Resume to: dtariah@ashtondavetravels.com and seboji@ashtondavetravels.com using the "Job Title" as the subject of the mail.

    Note: Kindly adhere strictly to the Job Description (JD) requirements. CV without the required Tourism experience will be discarded.

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