Operations Manager at Ashton & Dave Travels

Responsibilities

• Prospecting, qualifying, developing and closing sales opportunities within a defined territory, especially in Lagos.
• Evaluating, Booking, Ticketing, Refunds, etc.
• Forecasting and tracking of sales opportunities.
• Achieving sales targets.
• Understanding industry trends, product capabilities and customer requirements.
• Oversees Partner Relation with Airlines, Hotels, car rental partners, Tourism partners, etc. in terms of deals, promos, discounts, etc
• Establish Executive level, long term customer relationship for future cross - sell and up - sell opportunities/other services required. Eg. Hotels, pick up, travel packages, Local Transport, Visa, insurance, etc.
• Ensuring customer satisfaction in the areas of post ticket customer service, pre and post Travel customer service
• Provide daily sales Report with zero error rate in ticket issuance
• Provide daily customer feedback form,
• Provide weekly Report

Qualifications

• Minimum of a degree/HND in any government approved tertiary institution with evidence to have completed or being exempted from the NYSC Scheme
• Minimum of seven years of ticket booking, issuing, reissuing, revalidating, cancelling, etc experience in the Tourism industry is critical and Compulsory.
• Experience in at least two of the Global Distribution Systems (GDS _ Amadeus/Sabre/Galileo) is Critical and Compulsory.
• Experience in Microsoft applications especially, Word, PowerPoint and Excel will be an added advantage
• Experience in Sales and Marketing, and closing deals will be an added advantage.
• Experience in Tours and Hotel booking
• Outstanding passion for customer service and hospitality
• Proven experience leading teams and managing operations
• Must have International Passport and also passion for Travels
• IATA Certification would be an added advantage.

Remuneration
Very attractive and negotiable.