Direct Sales Agent Captain at Altara Credit Ltd ("Altara”)

Location: Ibadan, Oyo

Job Description

• Supervising the direct sales agents (DSAs) under him/her and providing technical support where necessary to ensure that their targets are met
• Monitoring the activities of the DSAs both on the field and in the showroom to ensure alignment with laid down processes and procedures
• Collecting and collating feedback on DSAs’ sales activities daily
• Preparing and issuing a daily, weekly, and monthly feedback report on the showroom sales activities to the Sales Lead
• Resolving sales-related challenges within the showroom and reporting same to the Sales Lead
• Escalating all matters relating to sales and DSAs within the showroom to the Sales Lead
• Evaluating the performance of the DSAs on a weekly and monthly basis
• Helping the DSAs develop their weak areas, and improve their strengths
• Motivating the DSAs to consistently perform on an optimal level, and
• Effectively communicating relevant information to the DSAs

Key Performance Indicators (KPIs)
The KPIs for the Sales Captain include:

• Average sales per DSA per month
• Efficiency and effectiveness in communicating relevant sales issues to the Sales Lead
• Effective communication of relevant information to the DSAs
• Proactiveness in resolving sales-related challenges in the showroom
• Accuracy of feedbacks and reports
• Efficient use of communication channels (Email, SMS, Calls, etc.)
• Capability development of the DSAs

Requirements

• Minimum qualification: B.Sc/HND in related discipline.
• Good email and communication etiquette
• Proficiency in the use of Microsoft Office Applications (Word, Excel, PowerPoint)
• Proactive, positive mindset, strategic thinking and problem-solving skills
• Prior experience in a sales management role will be an added advantage