Associate Manager, Program Operations at eHealth Systems Africa

Purpose of the Position

• The Associate Manager, Programs Operations will work with and be supervised by the Manager, Operations
• The Associate Manager will lead implementation of program operations through communication and  appropriate supervision of the Operations department
• Manage the staffing pipeline including recruitment, development and mentorship, and performance management.

What you’ll do

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Develops and implements policies, procedures and strategies. Establishes appropriate management structure, including the respective roles and responsibilities. Establishes and maintains appropriate systems to monitor, evaluate and report on all operational activities.
• Develops and implements operation practices and procedures. Assess operational practices, systems, and duties to ensure that technology is effectively leveraged, work is effectively organized and performed at the right level. 
• Develops and manages operations against the established operational and capital budgets, ensuring financial goals are met. Participates in budgeting activities, reviews costs and expenses and strives for continuous improvement of the operating units.
• Oversee organizational insurance policies. Manages all contracts related to maintenance and security services. 
• Monitors, manages and ensures office, residential and associated facilities are functioning in accordance with defined operational standards
• Monitors, manages and increases the effectiveness and efficiency of Support Services to the various departments.
• Assists with identification and selection of vendors that would ensure availability of resources for operational activities.
• Attends and participates in professional associations, meetings, seminars, conferences and trainings to stay abreast of new trends and innovations in the field of Operations. 
• Ensures compliance with laws and regulations. 
• Performs any other task assigned by Management. 
• May frequently travel between company worksites. 
• Presents a professional demeanor at all times. Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments. 
• Is consistently at work and on time.
• Participates in and promotes a positive, supportive, cooperative team environment. 
• Attends and participates in staff meetings, training classes and supervision. 
• Adheres to Policies and Procedures. 
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field and increases the effectiveness and efficiency of Support Services to the various departments.

Who you are

• Bachelor's Degree from a College or University in Business Administration, Facility Management, Operations Research, Project Management, or a related field
• Five (5) years working experience in Operations, preferably in  large corporation/hotel or an equivalent combination of education and experience
• Minimum of three years of operations supervisory experience.
• Proven ability to lead and manage multi-disciplinary/diverse teams, as well as mentoring team. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
• Ability to motivate others, delegation, and timely/quality decision making.
• Excellent interpersonal communication and organizational skills.
• Must have the ability to manage conflicts and resolve problems effectively.
• Action-oriented and resilient in a fast-paced environment.
• Advanced computer skills, including Microsoft Windows, Google applications and Microsoft Office Suite.
• Proficiency working within specialized software utilized in program.
• Must be fluent in English, English is the spoken and written language.
• Ability to read, analyse, proof and edit documents, and interpret general business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

Language Ability:

• English is the spoken and written language. Fluency in local Hausa is an advantage.
• Ability to read, analyse and interpret general business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. eHA is a tobacco-free

• environment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee is occasionally required to stand and walk. The employee is frequently required to sit and use a computer and reach with their hands and arms.