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  • Posted: Sep 13, 2019
    Deadline: Not specified
  • We are a financial service provider with offerings that cater to everyday financial problems. Over the years, we have tailored each of our products to cater to a specific market segment thereby making businesses more efficient and improving the financial landscape in Nigeria and across the globe.
    Read more about this company

    Head of Customer Service

    Job Description

    • The role is for someone with customer service and management experience, who knows what it means to build and be a part of a world-class customer service team
    • The role involves a lot of critical thinking and innovative ways to build, train and maintain team members
    • You must be innovative to work and find solutions to customers' pain points.
    • As a customer service head, you will ensure that the needs of your customers are always satisfied
    • Your aim is to provide and promote excellent customer service throughout the organisation you work for
    • You'll make sure that service standards are being met, and manage the customer service team.

    Your duties will include but not limited to:

    • Helping to develop and implement customer service policies in an organisation
    • Finding ways to measure customer satisfaction and improve services
    • Managing a team of customer service staff
    • Handling face-to-face enquiries from customers.

    Method of Application

    Interested and qualified? Go to E-Settlement Limited on to apply
  • Send your application

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