Field Service Engineer PMD at AOS Orwell

Ref. PMD/FSE

Responsibilities

• Reporting to the Assistant Services Manager, this person will have responsibility for attending to customer service calls, remotely assist in troubleshooting customer's instrumentation related issues; travel to customer site locations and work independently on their systems; provide regular communication, feedback and status updates to the Services Manager.
• The FSE is also responsible for meeting service revenue sales targets, ensuring strong contract retention and warranty conversion rates, exercising judgment within defined procedures and practices to determine appropriate action.
• The FSE may develop and track field service project plans, monitor and adhere to field service policies, procedures and technical standards.

Qualification

• This person is required to have a good first degree in Electronics / Instrumentation or equivalent with 1 to 2 years of instrumentation, site service and customer handling experience. 
• Experience in Pressure transmitters, temperature transmitters, flow meters, valves, basic instrumentation, PLC, SCADA and other automation products is a pre-requisite for this role.

Skills required

• Must be familiar with the use of required test equipment including Field communicator (375 or 475), Digital Multimeter, Control panel associated wiring/mechanical tools.
• Working knowledge of automation & instrumentation products. Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
• Strong Computer and Network skills with good knowledge of MS Office products. 
• Excellent verbal and written communication skills, ability to read and write English. Oil & Gas and Power Generation industry experience.
• Must be capable of performing job duties outdoors requiring exposure to different weather conditions. 
• Must be available and capable to travel by air, land and sea using commercial means of transportation.
• Willing and able to work hours necessary to meet deadlines and respond to emergency demands. May require extended travel on short notice.