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  • Posted: Sep 4, 2019
    Deadline: Sep 11, 2019
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    Skool Media is an ICT solution based initiative that attempts to redefine the goals of education to transform how learning practiced each day, and to expand the range of measures in student achievement, all in order to meet the new demands of the 21st Century. Arising from a number of efforts to define the essential knowledge, skills and dispositions need...
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    IT Support Officer

    Job Descriptions

    • As an IT Support Officer, you will be required to work closely with the IT Manager. You will assist with
    • Installing and configuring computer hardware operating systems and applications
    • Monitoring and maintaining computer systems and networks
    • Talking to Staff or Clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
    • Troubleshooting system and network problems, diagnosing and solving hardware or software faults
    • Providing support, including procedural documentation and relevant reports
    • Following diagrams and written instructions to repair a fault or set up a system
    • Supporting the roll-out of new applications
    • Setting up new users' accounts and profiles and dealing with password issues
    • Responding within agreed time limits to call-outs
    • Working continuously on a task until completion (or referral to third parties, if appropriate)
    • Prioritizing and managing many open cases at one time
    • Rapidly establishing a good working relationship with colleagues
    • Testing and evaluating new technology
    • Conducting electrical safety checks on computer equipment.

    Requirements

    • B.Sc degree in Computer Science, ICT or any other related field.
    • Must have at least 2 years work experience in a similar role.

    Method of Application

    Candidates should send their CV to: careers@skoolmedia.org using the "Job Title" as subject of the email.

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