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  • Posted: Aug 29, 2019
    Deadline: Aug 30, 2019
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  • Gatatransport Limited is an innovative transport investment company founded to provide the best road transport service to the Nigerian people. We are currently running a taxi fleet on Uber, Bolt among other ride-sharing (e-hailing) platforms. We have been managing risks associated with transportation business in partnership with Leadway Assurance Company Lim...
    Read more about this company

    Customer Relationship Manager

    Job Description

    • We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services
    • In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
    • Your goal will be to help us safeguard our revenue and retain our customers
    • The ideal candidate should be an intelligent LADY with a BSc. in Linguistics, English, Mass Communication, Theatre Art, Business Administration, Marketing or any related field.

    Job Responsibilities

    • Building and maintaining business relationships with customers
    • Conducting business reviews, customer survey and feedback analysis to ensure clients are satisfied with our products and services
    • Content development and customer enlightenment about our products and services across all our social media platforms
    • Letting customers know about other products the company offers
    • Escalating and resolving areas of concern as raised by clients
    • Act as point of contact for complaints and escalate issues as appropriate
    • Help sales team up-sell or cross-sell services and products
    • Ensure both the company and clients adhere to contract terms
    • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

    Requirements

    • Excellent communication (verbal & written) and negotiation skills
    • Ability to act and lead commercial video productions
    • Strong interpersonal skills and an ability to build rapport with customers.
    • Strong presentation skill - good knowlege of Microsoft Word, Microsoft PowerPoint & Microsoft Excel.
    • 1 to 2 years experience in a related role is an added advantage
    • Background in customer service; industry knowledge is a plus
    • Great command of English language with an accent (British or American) is also an added advantage
    • Candidate MUST be based in Lagos.

    Method of Application

    Interested and qualified candidates should send their updated CV to: careers@gatatransport.com.ng using "Customer Relationship Manager" as subject of the mail.

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