Customer Relationship Manager at Gatatransport Limited

Job Description

• We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services
• In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
• Your goal will be to help us safeguard our revenue and retain our customers
• The ideal candidate should be an intelligent LADY with a BSc. in Linguistics, English, Mass Communication, Theatre Art, Business Administration, Marketing or any related field.

Job Responsibilities

• Building and maintaining business relationships with customers
• Conducting business reviews, customer survey and feedback analysis to ensure clients are satisfied with our products and services
• Content development and customer enlightenment about our products and services across all our social media platforms
• Letting customers know about other products the company offers
• Escalating and resolving areas of concern as raised by clients
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

Requirements

• Excellent communication (verbal & written) and negotiation skills
• Ability to act and lead commercial video productions
• Strong interpersonal skills and an ability to build rapport with customers.
• Strong presentation skill - good knowlege of Microsoft Word, Microsoft PowerPoint & Microsoft Excel.
• 1 to 2 years experience in a related role is an added advantage
• Background in customer service; industry knowledge is a plus
• Great command of English language with an accent (British or American) is also an added advantage
• Candidate MUST be based in Lagos.