Customer Relationship Manager at Gatatransport Limited
Posted on: 29 August, 2019
Deadline: 30 August, 2019
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Gatatransport Limited is an innovative transport investment company founded to provide the best road transport service to the Nigerian people. We are currently running a taxi fleet on Uber, Bolt among other ride-sharing (e-hailing) platforms. We have been managing risks associated with transportation business in partnership with Leadway Assurance Company Limited through various comprehensive insurance covers for all our assets currently in operation.
Customer Relationship Manager
- We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services
- In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
- Your goal will be to help us safeguard our revenue and retain our customers
- The ideal candidate should be an intelligent LADY with a BSc. in Linguistics, English, Mass Communication, Theatre Art, Business Administration, Marketing or any related field.
- Building and maintaining business relationships with customers
- Conducting business reviews, customer survey and feedback analysis to ensure clients are satisfied with our products and services
- Content development and customer enlightenment about our products and services across all our social media platforms
- Letting customers know about other products the company offers
- Escalating and resolving areas of concern as raised by clients
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
- Excellent communication (verbal & written) and negotiation skills
- Ability to act and lead commercial video productions
- Strong interpersonal skills and an ability to build rapport with customers.
- Strong presentation skill - good knowlege of Microsoft Word, Microsoft PowerPoint & Microsoft Excel.
- 1 to 2 years experience in a related role is an added advantage
- Background in customer service; industry knowledge is a plus
- Great command of English language with an accent (British or American) is also an added advantage
- Candidate MUST be based in Lagos.
Method of Application
Interested and qualified candidates should send their updated CV to: email@example.com using "Customer Relationship Manager" as subject of the mail.
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