Hospital Service Manager at Eye Foundation Hospital

Location: Lekki/VI, Lagos
Reports To: Medical Director/ Chief Operating Officer

Job Summary

• The Hospital service manager will be responsible in handling the day-to-day administrative and operational workflows of the hospital, in addition to providing active support to clinical departments and workflows.
• The HSM will interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality. Strong decision making ability and attention to detail are important in this position.

Responsibilities

• Responsible for the day to day operations of the facility as a manager you must secure the operational and administrative stability of the establishment
• Support the Marketing of hospitals’ services to prospective public/private hospitals/clinics, Public/private agencies, organizations/ companies.
• To ensure patient satisfaction by cultivating an efficient and safe environment.
• Keeping a log of all facility and equipment maintenance needs and reporting timely to appropriate section handling it to avoid downtime.
• Responsible for collecting/supervising the collection of relevant metrics to be used to improve patient care and drive business growth.
• Responsible for fostering strong communication across medical staff and non-medical staff to create an efficient work environment.
• Responsible for ensuring the enforcement of organizational policies and oversee the staffs’ compliance to policies.
• Responsible for preparing of daily/weekly/monthly/annual activity progress reports.
• Maintain administrative staff by orientating, training employees, maintaining a safe and secure work environment; developing personal growth opportunities.
• Assisting the HR team & Management by accomplishing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Responsible for your branch staff leave planning and leave calendar in collaboration with clinical dept.
• Improve program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintain continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Be able to cover for administrative staff on leave or off sick if need be.
• Any other duties as assigned by the Management from time to time.

Position Requirments

• Education: Minimum of a Bachelor’s Degree Preferably in Business Administration, Accounting, Economics or Marketing.
• Professional Certification in Project Management, Management or Strategic management is an added advantage.
• 2 years’ experience in any administrative role.
• Experience of Hospital Management is an added Advantage.

Skills And Competencies:

• Expert level written and verbal communication skills.
• Team Building.
• Ability to Multitask.
• Planning and Coordination.
• Marketing skills is key for the role.
• Time Management.
• Computer savvy skills
• Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}