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  • Posted: Aug 27, 2019
    Deadline: Sep 10, 2019

  • Read more about this company

    Hospital Service Manager

    Location: Lekki/VI, Lagos
    Reports To: Medical Director/ Chief Operating Officer

    Job Summary

    • The Hospital service manager will be responsible in handling the day-to-day administrative and operational workflows of the hospital, in addition to providing active support to clinical departments and workflows.
    • The HSM will interact with staff (at all levels) in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality. Strong decision making ability and attention to detail are important in this position.


    • Responsible for the day to day operations of the facility as a manager you must secure the operational and administrative stability of the establishment
    • Support the Marketing of hospitals’ services to prospective public/private hospitals/clinics, Public/private agencies, organizations/ companies.
    • To ensure patient satisfaction by cultivating an efficient and safe environment.
    • Keeping a log of all facility and equipment maintenance needs and reporting timely to appropriate section handling it to avoid downtime.
    • Responsible for collecting/supervising the collection of relevant metrics to be used to improve patient care and drive business growth.
    • Responsible for fostering strong communication across medical staff and non-medical staff to create an efficient work environment.
    • Responsible for ensuring the enforcement of organizational policies and oversee the staffs’ compliance to policies.
    • Responsible for preparing of daily/weekly/monthly/annual activity progress reports.
    • Maintain administrative staff by orientating, training employees, maintaining a safe and secure work environment; developing personal growth opportunities.
    • Assisting the HR team & Management by accomplishing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
    • Responsible for your branch staff leave planning and leave calendar in collaboration with clinical dept.
    • Improve program and service quality by devising new applications; updating procedures; evaluating system results with users.
    • Achieve financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
    • Maintain continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
    • Contributes to team effort by accomplishing related results as needed.
    • Be able to cover for administrative staff on leave or off sick if need be.
    • Any other duties as assigned by the Management from time to time.

    Position Requirments

    • Education: Minimum of a Bachelor’s Degree Preferably in Business Administration, Accounting, Economics or Marketing.
    • Professional Certification in Project Management, Management or Strategic management is an added advantage.
    • 2 years’ experience in any administrative role.
    • Experience of Hospital Management is an added Advantage.

    Skills And Competencies:

    • Expert level written and verbal communication skills.
    • Team Building.
    • Ability to Multitask.
    • Planning and Coordination.
    • Marketing skills is key for the role.
    • Time Management.
    • Computer savvy skills
    • Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}

    Method of Application

    Interested and qualified candidates should send their CV to: using the "Job Title" as subject of the email.

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