Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Welcome to MaraOnline.org, the online home of the Mid-South Amateur Radio Association, which has provided service and training since 1939. Club Meeting: Our meetings are normally held on the first Thursday of each month at the Northeast Police Precinct (Appling Farms Station), located at 6850 Whitten Bend Cove. The police department has graciously ...
Mara Mentor is an online community that enables ambitious entrepreneurs to build their networks, access online training and receive advice from mentors. This is an exciting opportunity to lead the customer and technical support functions for Mara Mentor in Southern Africa. The Technical Support will join a new team driving the development of the support functions for Mara Mentor. Working closely with the Senior Interaction Designer and Product Team the Technical Support will be responsible for coordinating customer support, resolving issues quickly, reporting to product team, product testing and consolidating user feedback.
Responsibilities:
• Grow to become a subject matter expect for Mara Mentor Web and App
• Assist customers to resolve issues through electronic tools and standard reporting features
• Analyse customer problem & service requests and resolving them within agreed service levels
• Use troubleshooting/debugging techniques and tools to analyse technical product problems.
• Answer product related queries and provide proactive support to customers by guiding them through technical best practices
• Identify potential product defects and create test cases to reproduce the issues, escalate to development• Proactively and reactively look for solutions to prevent problems from occurring in product
• Conduct regular product testing as new versions of the web and app are released
• Gather and collate user feedback, summarising key ideas for product team
• Help to develop Mara Mentor’s support features, including “how-to” guides and FAQs
• Build and maintain strong relationship up to senior management level
Experience required:
• 2-5 years experience in a customer support role, ideally in a technical area
• Bachelor’s degree (technical field preferred)
• Demonstrable experience conducting technical support for Web and Mobile Apps
• Experience developing user research findings into recommendations for product changes
• Excellent written and verbal communication skills
• Organized, self-directed, efficient and able to manage multiple projects in a timely manner
• Commitment to Mara Foundation’s aims, objectives and principles
Interested candidates should apply by emailing a CV and a covering letter explaining their interest in the position and what they could bring to it to careers@mara.com. Please specify the job title in the email subject. Only complete applications will be considered. Only successful applicants will be contacted.
The position will be based in Lagos. The candidate should be available to start ASAP.
Build your CV for free. Download in different templates.
Join our happy subscribers
Gmail
Yahoomail