Food and Beverage Supervisor at Nicole Sinclair Consulting

Job Description

• This position is  responsible for managing all F&B operations of a middle sized hotel in abuja and for delivering an excellent guest experience.
• Food and beverage supervisor responsibilities include the ability to forecast, plan and manage all F&B orders, staff and finance.
• The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
• Oversee all aspects of the daily operation of the Apartment’s Room Service operation.
• Respond to guest complaints in a timely manner.
• Ensure proper set-up, breakdown and maintenance of all banquet functions
• Organize all documentation for shift work on a daily basis including pre-shift reports
• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
• Coordinate and monitor all phases of the Room Service operation.
• Supervise the room service area in order to attract, retain, and motivate the employees.
• Ensure optimal level of service, quality, and hospitality are provided to guest.
• Ensure the timeliness and accuracy of the amenity set-up and delivery.
• Monitor and maintain proper running and cleanliness of banquet areas
• Perform any other reasonable duties as required and directed

Requirements

• First degree from a reputable university.
• About 5-7 years of experience in a similar position from within a 3 or 4 star hotel/serviced apartments.
• Must be between 30-40 years of age.
• Experience at a supervisor level in managing a restaurant in a hotel, for at least 5 years
• Good knowledge of both local and international foods
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Guest oriented and service minded
• Proficiency in MS Office, Outlook, Word, Excel